Service Problems Abound in the Water Damage Business in Mobile, AL

Service Problems Abound in the Water Damage Business in Mobile, AL


(251) 653-9333 & (251) 928-1028 are the numbers for the true Master of Disaster, ServiceMaster Advanced Cleaning & Restoration in Mobile and Baldwin Counties in South Alabama.

Beware, we have heard stories of unscrupulous characters overcharging and filing suit against homeowners to collect on outrageous charges that insurance companies refuse to pay.  It simply isn't the chance dealing with people who aren't from our area, haven't been here, don't have a history here and haven't been operating here for many years. At ServiceMaster Advanced, we work with all insurance companies and in the case of no coverage, we will likely be less expensive than any other legitimate provider. Don't sign a contract with anyone until you talk with us. Please check our links to learn more: Make sure you tell your insurance carrier when you call in your claim that you want ServiceMaster ADVANCED, enterprise number 7027, to handle your claim. You will be glad you did. 

Not that you would want to deal with any of these unscrupulous companies in our area, but here are some examples of the type of stunts that they have pulled:

1. A local hotel operator told us of a crew that showed up with all temporary workers to dry his facility. They called the company in the middle of the night and it took them three hours to respond. When they got there, the job was unorganized, disrupted his guests and he said the work was "sub par". 

2. A local mitigation company utilized a dessicant dehimidifier without using air movers (apparently he didn't know proper drying techniques), and let it run for 12 days! The small commercial job could have been done in 4 days tops. He rented the equipment and was determined to recover his dailey rental costs, and over-billed the custoemr by approximately $20,000. 

3. During the Spring floods of 2014, one of our competitors consistently quoted one and a half times, what we would charge. We were called many times by customers in shock and asked to quote. Bear in mind that many of these flood events were non-insured losses. 

4. During the Spring floods of 2014, one of our competitors over charged for work on a commercial building. This was clear by the fact that their estimate did not include and allow for, the reduction in equipment charges as areas dried over the five-day period. In other words, the drying equipment charged for on the last day, was exactly the same as the initial equipment used initially. This is one of the first things an insurance company looks for. Apparently there was no monitoring (checking) the jobs during the process.

5. An inexperienced contractor tore out a client's mold affected bathroom without erecting proper containment. He spread mold spores and contamination throughout the customer's home.

6. A small company was attempting to dry a laminate floor the had been throughly immersed in water. While real hardwood floors can often be saved via rescue mats, laminate floors are ruined and must be removed if they are completely affected. The company in question charged for the attempted drying service, although the floors were ultimately removed. 

7. The same small company above, ignorant of IICRC standards, continuously overloads homes with more than the requisite number of air movers and dehumidifiers, over charging the customer.

8. Another new entity markets heavily to plumbers and offers them a "finders fee". This highly unethical practice has resulted in over charges and poor service.

We could go on and on with takes of woe. These companies give our entire industry a bad name. We sincerely hope you will ask a lot of questions before you call any of them.

Also, beware of middle men who have only a web presence here in Mobile or operate out of a one room suite with a telephone. These people have no loyalty to your community, and often subcontract work out to untrained subcontractors who may or may not do simple background checks on their personnel. These subs likely aren't trained, or certainly aren't trained to degree that the long tenured employees of ServiceMaster ADVANCED are. 

Why take a chance? 

ServiceMaster has been here. All along. We have handled some of the largest water damage and fires damage cleanup jobs ever handled in the area and we have performed services for literally thousands of satisfied customers. Please check our page which tells a lot about the customers we have served over the past 25 plus years in both videos and articles. We live and work here in Mobile and Baldwin County, Alabama. We go to church here. We go to school here. We volunteer here. We pay taxes here. We are part of YOUR community. We are your neighbors and we have been and continue to be, here for the long term. 

We have much more information on our blog site and our other company site: Our standards, and our adherance to IICRC designated training standards, are simply the highest in the industry.

Do not hesitate to call us, even to answer questions. You will be gald you did and we will shoot  straight with you. If you decide to hire us, we will be grateful for the opportunity to serve you. We sincerely hope to be the kind of company that you want to deal with. Please check our "Differences" article:, and our article entitled "Why ServiceMaster Advanced": We are very proud of the integrity and professionalism of our personnel. 

ServiceMaster ADVANCED, The Master of Disaster, (251) 653-9333 Mobile County / (251) 928-1028 Baldwin County. Make certain that you are calling, or tell your insurance company to ask for Enterprise number 7027. "We would be honored to serve you."